Yes, indeed. Our entire website is secured with 256-bit SSL encryption, which is the industry standard for secure online ordering. Always verify the presence of the green URL bar and a lock or key icon in your browser when checking out (placement and appearance vary by browser). This signifies that you are on a secure, encrypted page, ensuring that all your information is safe and meets PCI-DSS compliance standards.

OEM, which stands for Original Equipment Manufacturer, pertains to products or software that generally come as full versions and are not designed for upgrades. An OEM license is valid for one computer only and cannot be transferred. It does not include technical support from the manufacturer, but we provide comprehensive support at no extra cost, available whenever you need it.

Retail products are identical to those available for purchase at local software stores. They are packaged for direct retail sale and typically include items such as a retail box, CD(s), manual, paper license agreement, and/or activation key. Like OEM software, the retail version is licensed for use on one computer.

The purchase does not include a CD or DVD disc. Instead, the software installer is downloaded via cloud storage, either directly from the manufacturer or through secure third-party links that are verified for safety.

All software is guaranteed to be 100% legitimate and sourced directly from the manufacturer, backed by our company’s assurance. Our Microsoft products are all full retail copies, ensuring they are 100% genuine. You can verify the authenticity of your product by visiting setup.office.com in your web browser and entering the product key to confirm the validity of the license.

Should you have any issues regarding with the authenticity of the software, our sales and technical support specialists are always ready to assist you via chat on our website.

We operate around the clock, 24/7/365, ensuring prompt delivery of license keys, software, and responses to all sales and technical support emails. However, please note that there may be delays after regular business hours. Our phone lines are also available 24/7; you are welcome to call us anytime. If you encounter a busy line, please leave us a message, as we make it a priority to return all calls promptly.

Absolutely. Upon ordering and payment confirmation, you will receive an email with download links, instructions, and license keys. You have the freedom to download the software(s) whenever convenient for you, from any computer. There’s no need to make the purchase on the computer where you plan to install the software.

However, please do not forget to copy the content of the received e-mails and keep them in a safe place, since they contain also the product key(s), absolutely necessary for the product activation.

The Australian dollar (AUD) is used for transactions. For international orders, payments will be automatically converted to the local currency based on real-time official exchange rates after checkout.

As our webstore is based in Australia, all payments must be processed in AUD. Your local currency will be converted to AUD at the current official exchange rate, ensuring that you pay the equivalent amount regardless of your currency.

To update your software, navigate to your computer’s control panel and access the programs list. Locate any older versions of the software and uninstall them. In rare instances where complete uninstallation is not possible, we will provide an official fixer tool or additional instructions to ensure the old software is fully removed.

Certainly! All software on our website is equipped with global region-free licenses, allowing you to download, install, and activate them in any country without encountering any restrictions.

We advise all our customers to activate and register their Microsoft product keys using Microsoft’s online or telephone activation services.

Yes, we exclusively offer full versions of software for sale.

All software is provided digitally. Upon purchase, you will promptly receive a key code and, if necessary, a download link. While most software arrives within an hour, please allow up to 3 hours in exceptional cases. Software license keys are distributed around the clock, every day of the year, including weekends.

It is not required to create an account; alternatively, you can proceed with your purchase as a guest.

To set up your account, click on the person icon located next to the cart icon in the top right corner of the website. You can then enter your username, password, and other necessary information.

Upon successful payment, you will receive an email confirming your transaction. Please be aware that automated messages may occasionally be filtered into spam or junk folders, or blocked by ISPs. If you do not see the email in your inbox, kindly check your spam, bulk, or other designated folders within your email account.

If you encounter issues with the software that our support team cannot resolve, you will be eligible for a refund or may opt for a replacement software of your preference.

We leverage large volumes from our suppliers to secure the best possible rates, allowing us to provide significant discounts on software to our valued customers.

No, all our software products are sold with a one-time payment option for permanent use. The only exception to this is antivirus software, which is offered on a subscription basis.

OEM and Retail software licenses are generally meant for installation and activation on a single computer, unless a multi-license option has been purchased.

We offer support for downloading, installing, and activating your purchased program. However, guidance on how to use the product is not included in our assistance.

OEM and Retail software licenses are valid for activation on a single machine at any given time. However, they can be transferred to another system, as long as they are first uninstalled from the original system.

Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:

1. Open the System Information

Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Information

2. Look in the System Summary

The System Information tool will display detailed information about your Windows operating system.

Once opened it will show the “System Summary” a€“ its an overview of your computer and operating system.

3. Look for the System Type Item

On the right hand side of the window you will see a list of items. Look for the item called “System Type”.

The value of this item will tell you whether your computer is 32-bit or 64-bit:

x86-based PC: Its a 32-bit computer.

x64-based PC: Its a 64-bit computer.

Now you know what system you have and can make the correct choice.

Can I order DVD/CD disc of the software I purchased?

At thesoftwaremasters.com, we rely on swift and effective digital delivery services, eliminating the need to wait for physical discs via post or registered mail. You have the option to download the software and store it on your preferred digital media, like a USB stick, DVD, or external HDD. However, we recognize that some customers may face challenges with this process, particularly those less familiar with technology. If needed, please contact us so we can arrange for an installation backup disc to be sent to you.

An ISO or DMG disc image is a complete archive file that replicates all sectors of an optical disc, including its file system. ISO files are commonly used in PC or Windows operating systems, while DMG files are more prevalent in Mac environments.

Can Windows Vista be upgraded to Windows 7, 8, or 10? Yes, it is possible to upgrade Windows Vista to later versions of Microsoft Windows. However, this typically involves performing a “Clean” or “Parallel Installation” using the Custom Install option. It’s advisable to check your computer’s hardware specifications before proceeding with the upgrade.

For purchases involving large volumes, please get in touch with us directly via Email, Live Chat, or Phone. Share your contact information so that we can send you a customized quotation for the product you are interested in.

We endeavor to ensure our inventory levels remain adequate. In cases where a specific software product is unavailable, we will promptly notify our customers and make every effort to restock it to fulfill their orders promptly.

If your question is not in the FAQ, please feel free to contact us.